Frequently Asked Questions
1. Why do I need a professional to handle restoration?
Restoration of damaged property and its content can be an overwhelming process for homeowners to cover. In addition, there’s usually the risk of exposure to health hazards, and it takes expertise to identify items that can be salvaged. In all, it’s better to hire a professional to handle the restoration.
2. Does my insurance policy work with restoration?
A homeowner insurance policy works best for restoration processes. After responding to the emergencies after an incident, call Dri-first Restoration service to conduct an assessment, then call up your insurance to process the claim.
3. How do I hire a restoration service provider?
Before hiring a restoration service provider, check for certified companies, check for licenses and insurance. As Dri-first, check all these essential boxes, then place a call to help with processing your claim. They will set up a meeting to carry out assessment and evaluation.
4. What do I need to know about homeowner insurance?
Homeowner’s insurance and its counterpart, Renter’s insurance, cover losses and damages to a house and its assets. You can make a claim to cover interior, exterior, and asset damages and also personal injuries while on the property. However, you should know that each homeowner’s insurance comes with a liability limit.
5. How can I prevent mold?
Mold is a visible threat to property damaged by water. To prevent mold growth on a property and its content, dry out all wet areas, reduce humidity indoors by running an air conditioner.
6. Can wet electronics be restored?
Wet electronics can be restored using proprietary restoration equipment. First, professionals open the electronic up for air to circulate and dry; then, the components are restored using tested techniques.
7. What can lightning damage?
Lightning damages range from fire outbreaks, power surges and shock waves. These, in turn, can damage electronics, appliances, household items, and building structures.
8. What should I do after fire damage?
The first thing to do after a fire is to ensure everyone gets to safety and secure pets. Then, call up your insurance. Also, let Dri-first handle the assessment of salvageable items. Then, make sure the professionals say it’s safe before entering the property, after which you should find a place to stay till the fire restoration process is completed.
9. Does smoke pose health risks?
Smoke from fire incidents is dangerous for everyone’s health as it can choke up the lungs and replace oxygen circulating in the body. It poses even a more significant health risk for older adults, children, and people living with conditions like asthma, emphysema, heart failure, and a few others.
10. What steps should I take to build a home inventory?
Taking a home inventory helps navigate the loss condition in a disaster incident. You can take inventory by compiling a photo or video of the incident. Then, take the stock using an online home inventory resource, dedicated system software, or specialized mobile apps.
11. What is emergency clothing?
Our process typically takes 30 business days to process. We understand there are items needed before this timeframe so we offer emergency cleaning. We ask you pull about 7 days worth of clothing and soft goods for each family member. Including any textiles needed for work, school or an upcoming event. We will get these items back to you within 24‐72hrs depending on the severity of the loss and the amount of items requested.
12. What if I need additional items before my home is ready for move back?
Just give our office a call and request what is needed. We will do our best in accommodating you. We’ll pull these items from your inventory and deliver them to you within a reasonable timeframe.
13. How long can you store my items?
Repairs to your home may be anywhere from a couple weeks to a few months. Typically, your policy will cover this charge. We charge storage based on the quantity of items and how many vaults it takes to store in our warehouse at a monthly rate.